College Program Standards

Payment of College Fees
Fees are payable to the OREA Real Estate College by credit card (VISA, MasterCard, American Express), certified cheque, or money order. Online and telephone payments must be made by credit card. Debit/cash payments are accepted for payments made in person. In the event a cheque accompanying an application is returned NSF, payment (including the administration fee) must be made by credit card, certified cheque/bank draft, or Debit/cash in person. Students are advised that in the event that a credit card transaction results in a chargeback to the College, payment (including the administration fee) must be made by certified cheque, bank draft or debit card/cash in person. Payment by credit card must be made by the person whose name and signature appear on the card.
Income Tax Receipts
Important: The Income Tax Act provides that tuition fees do not include any fee or charge levied for property to be acquired by the student. Therefore, course materials are not tax deductible. Income Tax receipts issued by the College show the deductible tuition amount, which does not include the cost of course materials.

The only exception allowed by the Canada Revenue Agency pertains to e-Learning/Correspondence courses where the cost of course materials is considered part of the tuition. Therefore, for e-Learning/Correspondence courses only, an income tax receipt is issued for the combined costs of tuition and course materials.

Income tax receipts will be sent to the student’s My Portfolio account.
My Portfolio Account
All students are issued a My Portfolio account when enrolling in their first course. The College uses this to communicate with students on academic and administrative matters.

My Portfolio is your personal, confidential section of the OREA website that contains information about your courses. It’s the only way to get:
- the confirmation of enrolment/welcome letter for any course you take
- access to online courses
- confirmation of your exam location and date
- marks and transcripts upon course completion
- tax receipts
- any other official documents
How to Access:
Go to www.orea.com and click the My Portfolio button to access the login page.

Student ID/Card No: Enter either the eight-digit number assigned upon enrolment in Real Estate as a Professional Career or the 16-digit OREA Card number received on a yellow or blue card.

Password: First time users will be required to reset their password.

The first time you logon to My Portfolio you will see the OREA Real Estate College Declaration which includes College Program Standards. Read completely, and click to Accept or Decline.

Inbox: Logging on to My Portfolio will always take you to the inbox, where any new mail from OREA College is stored. Click on any item you want to read.

Document Centre: Contains every official document about a course. From here you can print:
- Payment receipts for OREA courses
- Confirmation of enrolment letters
- Transcripts
- Tax Receipts
- Documents requested from OREA
Course Centre – Current Courses: Lists courses in which you are currently enrolled. Access a course by clicking the underlined hyperlink in the course description.

Completed Courses: Lists courses which you have completed along with applicable credits and/or marks.

Course Resources: Upon enrolment in a course students are provided access to both an e-Book and PDF of the course. A PDF is a reproduction of the course textbook. The e-Book is an electronic workbook similar to the online version of the course. These electronic versions of the course material may be located in My Portfolio under Course Centre.

Course Updates: Course curriculum is updated on an ongoing basis to ensure students have access to course materials which are current and accurate. Students are able to access updates for the course in which they are enrolled.

Course Suggestions: The OREA Real Estate College welcomes feedback from students. Questions relating to curriculum content may be submitted and will be reviewed by curriculum staff.

Shipping Status: When a product is ordered from the College, students are provided with the ability to track the status of their order through Shipment Tracking Details. A tracking number and contact information are provided to assist in determining the location of the shipment.

My Info: Shows you your personal information. Information can be updated simply by clicking on the Edit link at the end of the line that you want to change.

My Portfolio: Check it frequently. It’s where you keep track of your success.
Assistance With Course Content - Instructor Support Line
Students who have questions or require clarification pertaining to course content only, may call the Instructor Support Line at 1-866-444-5557, Monday-Friday, 9:30 am-4:00 pm. Due to the volume of calls, students are encouraged to investigate other sources of help such as the web site Education Forums.
Web Site Education Forums
The College encourages the use of Education Forums as a learning tool. The forums may be accessed by logging in to My Portfolio using your student ID and password. Once logged in, click on the My OREA Community link. This will provide a link to the Forum. Click on the course you are currently taking to participate in the discussions. You will be required to accept the terms and conditions of the forum in order to actively participate in the forum discussions. Education Forums are free and available to all students and instructors. The Forums Moderator reserves the right to edit posted questions on courses and in some cases delete questions that are not in the spirit for which the forum is intended.
Classroom Size
Enrolment in classroom courses is limited and is available on a first come, first served basis. If demand for a session exceeds established classroom size limits, additional courses may be offered to accommodate students.
Demand for classroom courses – the waitlist process
If the student attempts to enrol in a specific course and it is full, the student must enrol in another available course. Only then will the student be permitted to be wait-listed for the requested course. If it becomes available, a communication will be sent to the student’s My Portfolio account and if the student wishes to do so, a transfer into the waitlisted course will take place. Additional courses are added continuously throughout the year to accommodate wait-listed students and market demand. However, there is no guarantee that waitlist requests will be accommodated. For maximum flexibility, students may avail themselves of our self-study learning options.
Attendance
Classroom Courses
Students are expected to attend 100% of the scheduled classroom hours. Students attending less than 70% of the classroom hours will not be permitted to write the examination and will be required to repeat the course, (subject to paragraphs 21, 22 and 23).
Student Initiated Course Transfers
Students currently enrolled in an e-Learning, Correspondence or classroom course who wish to transfer to a later session must communicate this request to the College up to the end of the business day prior to the start date of the course in which the student is currently enrolled. Before requesting a transfer, check the College web site at www.orea.com for information regarding course offerings. A course transfer is subject to a $50 administration fee.
Examinations
All Registration Education course examinations are of three hours duration and consist of multiple choice questions reflecting course exercises, assignments and required readings. All examinations are “Closed Book”. Students are granted two opportunities to write an examination. See Paragraph 13 for additional information. Students are required to read and abide by all applicable College Program Standards, must abide by the test administrators’ verbal instructions, and by the acknowledgement printed on each examination book.

Areas of academic dishonesty such as plagiarism, cheating, impersonation, and coaching another student during the examination will not be tolerated. Any violation of the examination rules will result, at the very minimum, in a student’s disqualification from the examination and potentially from the College courses and examinations for a minimum period of one year. Students who are subject to expulsion for any reason will be notified in writing. The notification will describe the basis for expulsion and the effective date. Expelled students who dispute the facts of the expulsion and wish to appeal may do so according to the College’s Student Complaint Procedure Guide.

Examinations for all students take place at College Examination Centres. A student who does not write the scheduled examination will be given a grade of “0” and the course transcript will reflect “Fail”. Students who do not write the initially scheduled examination or students who do not pass this exam will be given one final opportunity to write the examination.
Examination Room Procedures
Exam start times: Entry into an examination room constitutes the start of the examination. Students who arrive past the examination start time will not be permitted to write the examination and will forfeit their examination attempt.

Required identification
Students are reminded that government issued photo identification (e.g. Driver’s Licence and/or Passport is required for admission to the examination. The identification must be current and valid and must be identical to the name provided under Student Information in the Enrolment Contract. The College or the testing venue are not responsible for stolen, lost or damaged property.

Video Surveillance
For test administration purposes, a closed circuit camera/video recording will be in operation only during the time of an exam. Students are advised of examination room monitoring by way of video surveillance notices which are posted in designated classroom/examination rooms. Please direct questions or concerns about the privacy compliance practices of the Ontario Real Estate Association to privacy@orea.com.

Approved and prohibited items
You may use a financial calculator which does not permit the saving of text material. However, wireless electronic devices such as hand held computers, cellular telephones, dictionaries, translators, personal data assistants, pagers, headsets, any remote communication or photographic device and other electronic organizers which permit the saving of text material are prohibited.

The use of course textbooks or loose leaf papers of any kind is prohibited. Prohibited items listed above, if brought into the examination room constitutes a breach of examination protocol.

In the event such prohibited items are found by the invigilator, he/she is authorized to remove such items. Students who choose not to write the examination in these circumstances will be awarded a mark of zero. A final determination of the status of the completed examination will be made by the College dependent upon the nature of the breach of
examination procedures.
Examination Centres
Exams are held every Saturday at the following College Examination Centres across Ontario:

Barrie
Cannifton (Belleville)
Kingston
Oakville
Thunder Bay
Brampton
Kirkland Lake
Kitchener
Ottawa
Timmins
Dryden
London
Peterborough
Toronto – Don Mills & York University
Hamilton
New Liskeard
Sault Ste. Marie
Windsor
Kenora
North Bay
Sudbury

While every effort will be made to accommodate student’s requests for a particular examination centre, the College reserves the right to assign and/or reassign to examination centres based on availability.
General Rules for Examinations
1. An examination represents 100% of a final mark.
2. A final mark of 75% (minimum) must be achieved to successfully complete each course.
3. Students are granted two opportunities to write an examination. An examination attempt will be counted where a student writes an examination or fails to attend on a scheduled examination date. If a failing grade is received on the second attempt or a student fails to attend a scheduled second examination attempt, the entire course must be repeated.
4. Students are required to select a preferred Examination Centre upon enrolment for the course (see above and at www.orea.com).
5. All examinations are based on a time limit of 3 hours.
6. Students who arrive late are not permitted to write an examination. The student automatically forfeits one of the two opportunities permitted to write the examination.
7. Students must present photo identification such as a driver’s licence or passport, and their name must be included on the e-roster to write an examination. There are no exceptions.
8. Examination dates may be cancelled by the College and/or Examination Centres may be closed without notice due to unforeseen circumstances. This will not count as a missed examination opportunity.
9. The use of battery-powered portable or laptop computers are only permitted in the classroom for the duration of the course, but prohibited during the examination.
10. The examination booklet must remain intact. The staple must not be removed from the examination.
11. Completed examinations are the sole property of the College.
Scheduling Examinations
Classroom Students
Classroom students may select an examination date and location of their choice at the time of enrolment in the course. The initial examination must be scheduled for a date following completion of the classroom session. Classroom students who attended less than 70% of the classroom hours will not be eligible to write an examination and will be required to pay for and repeat the course (subject to Paragraphs 21, 22 and 23).

e-Learning & Correspondence Students
e-Learning and Correspondence students may select an examination date and location of their choice at the time of enrolment in the course. The initial examination may not be scheduled for the Saturday immediately following the start date of the course.
Rescheduling Examinations
- Following initial enrolment, student initiated requests to reschedule the examination will be subject to a $50 non-refundable administration fee for each request.
- Requests to reschedule an examination must be made a minimum of ten (10) calendar days before the desired examination date.
- Students may contact the College and reschedule an examination up to the close of business ten (10) calendar days before the currently scheduled examination date.
- A student who does not write their scheduled examination will be given a grade of “0”, the course transcript will reflect “fail” and an examination attempt will be lost.
Grounds for Dismissal from the Test Centre
Anyone who engages in misconduct and/or does not heed the test administrator’s warning to discontinue inappropriate behavior may be dismissed from the test centre and be given a mark of “zero” on the examination. All of the following behaviours are considered to be misconduct:
- Giving or receiving assistance of any kind to/from another student.
- Using any prohibited aids (prohibited aids are any device or material that will be helpful in taking the exam. Examples include dictionaries, conversion tables, notes, wireless electronic devices).
- Attempting to have someone take the exam for you.
- Failure to follow testing regulations or the instructions of the test administrator.
- Creating a disturbance of any kind.
- Removing or attempting to remove examination questions and/or responses (in any format) or notes about the exam from the testing room.
Students who are found to be in breach of examination procedures will be subject to disciplinary action. Students who dispute the facts of the disciplinary action and wish to appeal may do so according to the College’s Student Complaint Procedure Guide.
Identification
College Program Standards require that your identification (ID) meet all of the criteria listed below. There will be no exceptions to this policy. ID must:
- Be current and valid – it cannot be expired;
- Contain your photo;
- Be issued by a government agency;
- The name on the identification must be identical to the Student Information provided in the Enrolment Contract.
Your ID will be inspected prior to the start of the examination. If your ID is determined to be invalid, you will not be admitted to the examination.
Marks/Transcripts/Examination Feedback
Examination results are processed in sequence and cannot be rushed to facilitate enrolment in another course. Allow approximately one week to process and post the mark.

Transcripts are posted online and will be accessible by the student through their My Portfolio account. Visit www.orea.com.

Marks will not be provided by telephone or by fax.

Transcripts will not be sent to a third party unless the student’s written authorization and mailing instructions have been received by the College.

In addition to the final mark, students will receive feedback listing topic areas which were incorrectly answered on the examination. This will be provided to all students for question(s) incorrectly answered irrespective of the final mark awarded for the course.
Examination Re-writes
A student is granted two opportunities to write an examination. If the minimum mark of 75% is not achieved on the first examination attempt, an examination re-write date may be requested and scheduled.

A request for a re-write examination date along with the desired Examination Centre location must be made at least ten calendar days before the examination date. There is a $50 non-refundable charge to re-write an examination.

If a student fails a re-write examination, the entire course must be repeated.
Accommodating a Special Need
Students having a disability (as defined in the Ontario Human Rights Code) that would prevent them from completing a course or taking examinations under standard conditions may request special accommodations and arrangements. Any such request will be considered on a case-by-case basis, with a view to providing equal opportunity for performance and to meet the student’s disability-related needs.

Students requesting accommodation on the basis of disability will be required to have their regulated health professional complete the Student Request For Accommodation of a Special Need Form. The form must be completed at the time of enrolment in a course and must be submitted promptly to the Assistant Director, Regulatory & Faculty Services, OREA Real Estate College, 99 Duncan Mill Road, Don Mills, Ontario, M3B 1Z2.

The form is available on the College website, www.orea.com under Becoming a Real Estate Professional – Things You Need to Know. Students may also contact the College at (416) 391-6732 or (866) 411-6732 and a copy of the form will be forwarded by fax or e-mail.

All information provided will be kept confidential and used only for the purpose of facilitating accommodation.
Missed Examination/Missed Classroom Time Due to Health Reasons
A student who fails to attend an examination because of personal health reasons may make a request to the OREA Real Estate College to be given an opportunity to write a makeup examination. The student’s request must be submitted in writing to the OREA Real Estate College along with the required medical documentation in support of the request (see Paragraph 22 below).

A student who fails to attend at least 70% of scheduled classroom hours because of personal health reasons may make a request to the OREA Real Estate College to be given an opportunity to make up the missed classroom hours in a later class in order that the student may then be eligible to write the examination for the applicable course. The student’s request must be submitted in writing to the OREA Real Estate College along with the required medical documentation in support of the request (see Paragraph 23 below).
Inability to Complete the Pre-registration Segment Within 18 Months for Health Reasons
A student who is unable to complete all courses in the pre-registration segment within the 18 month-timeline because of personal health reasons may make a request to the OREA Real Estate College to be given an opportunity to challenge the examination(s) for course(s) successfully completed (Real Estate as a Professional Career and, if applicable, Land, Structures and Real Estate Trading). The student’s request must be submitted in writing to the OREA Real Estate College along with the required medical documentation in support of the request (see Paragraph 23 below).

Requests must be submitted following the 18-month expiry date and will be considered at that time. Where the student is granted the opportunity to challenge the examination(s), the challenge examination(s) must be written within three months of the 18-month expiry date.

Requests must be submitted in writing along with the required documentation to the Assistant Director, Regulatory & Faculty Services, OREA Real Estate College, 99 Duncan Mill Road, Don Mills, Ontario, M3B 1Z2.
Required Medical Documentation
The required medical documentation can be either an OREA Real Estate College Student Medical Certificate form or an original physician’s letter prepared on the physician’s letterhead. The OREA Real Estate College Student Medical Certificate is available at www.orea.com under Becoming a Real Estate Professional – Things You Need to Know. If you are unable to view or print the Student Medical Certificate, please visit or send someone on your behalf to the OREA Real Estate College to pick one up or contact the OREA Real Estate College at (416) 391-6732 or (866) 411-6732 and a copy will be faxed to you.)

The student is responsible for ensuring that a physician’s letter or an OREA Real Estate College Student Medical Certificate contains the required information. For example, a physician’s letter or an OREA Real Estate College Student Medical Certificate that simply says “I saw the student on such date” will not be accepted.

The original OREA Real Estate College Student Medical Certificate or original physician’s letter must be submitted promptly to the OREA Real Estate College. A fax copy of the original OREA Real Estate College Student Medical Certificate or original physician’s letter may be accepted in advance, but not in place of the original document. A fax of the Student Medical Certificate or physician’s letter will only be accepted if it is faxed from the originator of the document, i.e. it is faxed from the physician’s office directly to the OREA Real Estate College. A Student Medical Certificate or physician’s letter that is faxed by the student to the OREA Real Estate College will not be accepted. The student may instruct the physician’s office to fax the Student Medical Certificate or letter directly to the OREA Real Estate College at the following fax number (416) 445-2113.

Important Note: There may be circumstances where the OREA Real Estate College may have a bona fide need to verify the Student Medical Certificate or physician’s letter. In such circumstances, the OREA Real Estate College will first obtain the consent of the student before contacting the doctor’s office in order to verify the Student Medical Certificate or letter.
Religious Holidays
The College recognizes that there are many religious holidays. If there is a conflict between a religious holiday and classroom commitment or examination, a student may submit a request for accommodation in advance in writing to the Assistant Director, Regulatory & Faculty Services, OREA Real Estate College, 99 Duncan Mill Road, Don Mills, Ontario, M3B 1Z2.
Privacy and Personal Information
Privacy Policy
The Real Estate College complies with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”). The practices, procedures and policies concerning the collection, use and disclosure of personal information provided to the OREA Real Estate College can be found in the Privacy Policy at www.orea.com.