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Getting to Know the College
Accommodating a Special Need
Administration/Course Fees
Assistance with Course Content
Attendance
Cancellations and Course Changes
Classroom Size
Course Materials
Course Transfers
Course Withdrawals/Refunds
Examinations
General Disclaimer
Income Tax Receipts
My Portfolio Account
Prerequisites
Privacy and Personal Information
RECO Update Courses
Student Identification
Tuition/Other Fees
Waiting Lists

Getting To Know The College
The OREA Real Estate College Program Standards were developed to act as a policy guideline to support OREA objectives, and are subject to change. It is important to understand that:

• The College reserves all rights to make changes to standards and policies at any time without notice. This can include, but is not exclusive to: determining the applicability of standards and policies in relation to an individual; revising the location, availability and/ or timing of courses and examinations; and, revising program requirements and fees at any time.
• The College reserves all rights to make final interpretations of all standards and policies relating to the OREA Real Estate College Student Handbook, College curriculum materials and notices. Areas of academic dishonesty such as plagiarism, cheating, impersonation, and coaching another student during the examination will not be tolerated. Any violation of the examination rules will result, at the very minimum, in a student’s disqualification from the examination and potentially from the College courses and examinations for a minimum period of one year. A procedure is in place to give students the opportunity to appeal discipline decisions resulting from alleged cheating. No appeal is available for discipline imposed as a result of breaches of examination procedures. Examples would include the use of electronic devices such as hand held computers, cellular telephones, dictionaries, translators, personal data assistants, pagers, headsets, remote communications or photographic devices, electronic organizers which permit the saving of text, textbooks, reference manuals, encyclopedias, workbooks or loose leaf papers of any kind. The Discipline and Appeal process is documented and is available from the College.

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Accommodating a Special Need
Students having a disability (as defined in the Ontario Human Rights Code) that would prevent them from completing a course or taking examinations under standard conditions may request special accommodations and arrangements. Any such request will be considered on a case-by-case basis, with a view to providing equal opportunity for performance and to meet the student’s disability-related needs. Students requesting accommodation on the basis of disability will be required to have their regulated health professional complete the Student Request For Accommodation of a Special Need Form. The form must be completed at the time of enrolment in a course and must be submitted promptly to the Assistant Director—Registration Education, OREA Real Estate College, 99 Duncan Mill Road, Don Mills, Ontario, M3B 1Z2.

The form is available on this website under Become a Real Estate Professional–Things You Need to Know. Students may also contact the College at (416) 391-6732 or (866) 411-6732 and a copy of the form will be forwarded by fax or e-mail.

All information provided will be kept confidential and used only for the purpose of facilitating accommodation.

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Administration/Course Fees
A $50 non-refundable administration fee is charged for the following services (payable upon request):

• Course transfers
• Examination reviews
• Examination reschedule/rewrite requests
• NSF cheques
• Credit card charge-backs
• Rush marking

Administration/course fees are payable to the College by credit card (VISA, MasterCard, American Express), certified cheque, or money order. Online and telephone payments must be made by credit card. Debit/cash payments are accepted for payments made in person. In the event a cheque accompanying a written application is returned NSF, payment (including the administration fee) must be made by credit card, certified cheque/bank draft, or Debit/cash in person. Students are advised that in the event that a credit card transaction results in a chargeback to the College, payment (including the administration fee) must be made by certified cheque, bank draft or debit card/cash in person.

Payments Made by Credit Card
Payment by credit card must be made by the person whose name and signature appear on the card.

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Assistance With Course Content
Instructor Support Line
E-learning and Correspondence/CD-ROM Students Only
Students who have questions or require clarification pertaining to course content only, may call the Instructor Support Line at 1-866-444-5557, Monday–Friday, 9:30 am–4:00 pm. Due to the volume of calls, students are advised to investigate other sources of help such as the Real Estate Encyclopedia, the Provincial Reference Manual, this publication, and, the Education Forums.

Website Education Forums
E-learning and Correspondence/CD-ROM Students Only
The Education Forums are free and available to all e-learning, correspondence/CD-ROM students and instructors. The Forums Moderator reserves the right to edit posted questions on courses and in some cases delete questions that are not in the spirit for which the forum is intended. Education forums are accessible by e-learning students directly from their online course and by correspondence/CD-ROM students through their My Portfolio account by clicking the Course History link, and then selecting the applicable course in which you are enrolled.

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Attendance
Classroom Courses

• Students are expected to attend 100% of the scheduled classroom hours. Students attending less than 70% of the classroom hours will not be permitted to write the examination and will be required to repeat the course.
• Other: The College recognizes that there are many religious holidays. If there is a conflict between a religious holiday and classroom commitment or examination, a student may submit a request for accommodation in advance in writing to the Assistant Director – Registration Education, OREA Real Estate College, 99 Duncan Mill Road, Don Mills, Ontario, M3B 1Z2.

E-Learning Courses

• E-learning access is provided for one year from the start date of the registration education course.

Missed Examination/Missed Classroom Time/Inability to Complete Course Due to Illness
A student who fails to attend an examination because of personal health reasons may make a request to the OREA Real Estate College to be given an opportunity to write a makeup examination. The student’s request must be submitted in writing to the OREA Real Estate College along with the required medical documentation in support of the request.

A student who fails to attend at least 70% of scheduled classroom hours because of personal health reasons may make a request to the OREA Real Estate College to be given an opportunity to make up the missed classroom hours in a later class in order that the student may then be eligible to write the examination for the applicable course. The student’s request must be submitted in writing to the OREA Real Estate College along with the required medical documentation in support of the request (see below).

A student who is unable to complete Phases 1, 2 and 3 within the 18 month-timeline because of personal health reasons may make a request to the OREA Real Estate College to be given an opportunity to challenge the examination(s) for course(s) successfully completed (Phase 1 and/or Phase 2). The student’s request must be submitted in writing to the OREA Real Estate College along with the required medical documentation in support of the request (see below). Requests must be submitted following the 18-month expiry date and will be considered at that time. Where the student is granted the opportunity to challenge the examination(s), the challenge examination(s) must be written within three months of the 18-month expiry date.

Requests must be submitted in writing along with the required documentation to the Assistant Director – Registration Education, OREA Real Estate College, 99 Duncan Mill Road, Don Mills, Ontario, M3B 1Z2.

The required medical documentation is set out in the OREA Real Estate College Student Medical Certificate form which is available on this website under Becoming a Real Estate Professional–Things You Need to Know. If you are unable to view or print the Student Medical Certificate, please visit or send someone on your behalf to the OREA Real Estate College to pick one up or contact the OREA Real Estate College at (416) 391-6732 or (866) 411-6732 and a copy will be faxed to you. The required medical documentation may be in the form of the OREA Real Estate College Student Medical Certificate or an original physician’s letter prepared on the physician’s letterhead. If a physician’s letter is provided, it must include the information that is required in the OREA Real Estate College Student Medical Certificate. The student is responsible for ensuring that the required information is contained in the letter supplied by the physician. An OREA Real Estate College Student Medical Certificate or physician’s letter that simply says “I saw the student on such date” will not be accepted.

The original OREA Real Estate College Student Medical Certificate or original physician’s letter must be submitted promptly to the OREA Real Estate College. A fax copy of the original OREA Real Estate College Student Medical Certificate or original physician’s letter may be accepted in advance, but not in place of the original document. A fax of the Student Medical Certificate or physician’s letter will only be accepted if it is faxed from the originator of the document, i.e., it is faxed from the physician’s office directly to the OREA Real Estate College. A Student Medical Certificate or physician’s letter that is faxed by the student to the OREA Real Estate College will not be accepted. The student may instruct the physician’s office to fax the Student Medical Certificate or letter directly to the OREA Real Estate College at the following fax number (416) 445-2113.

Important Note   There may be circumstances where the OREA Real Estate College may have a bona fide need to verify the Student Medical Certificate or physician’s letter. In such circumstances, the OREA Real Estate College will first obtain the consent of the student before contacting the doctor’s office in order to verify the Student Medical Certificate or letter.

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Cancellations & Course Changes

• Courses may be cancelled, postponed, or added, depending on demand.
• Situations may arise that, in the opinion of the College, necessitate the cancellation of a course, the alteration of start date, or some other change that affects the timing, location, or duration of course offerings outlined in the OREA Real Estate College Student Handbook. The College will communicate such changes to the student’s My Portfolio account. Students will be offered the option of either a refund or a transfer. The College does not assume responsibility or liability concerning any inconvenience, expense, or other resulting losses incurred by students due to such changes.
• In cases where the student requests a refund in respect of a cancelled course, any course materials received must be returned to the College in their original unmarked condition.
• In case of adverse weather conditions, the College will make every effort to keep the College Education Centre open. Students are asked to contact the College for updates.

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Classroom Size

• Enrollment in classroom courses is limited and is available on a first come, first served basis.
• All classroom courses have a maximum class size of 30 students with the exception of RECO Real Estate Update.
• If enrollment exceeds established classroom size limits, additional courses may be offered to accommodate waitlisted students.
• The College reserves all rights to cancel or reschedule courses. In such cases, students will receive full refunds.

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Course Materials
Recommended
The College recommends the HP 10B11 Financial Calculator for a number of courses.

Required
The most recent edition of the Real Estate Encyclopedia and the Provincial Reference Manual is required for each course. Due to government policy and regulatory changes, any and all course material may be updated at any time without notice. Students are required to have current reference material and may be required to purchase an updated copy of any or all course material at any time, at their expense.

Important
Shipping costs outside Ontario must be paid by the student.

Students who enroll for classroom sessions will receive their course workbook in class. Students who elect to have the workbook shipped to their home or business address will be charged a $10 administration fee.

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Course Transfers

• The fee for a transfer is $50 (payable upon request).
• Before requesting a transfer, check this website for information regarding course offerings.
• Students currently enrolled in an e-learning, correspondence/CD-ROM or classroom course who wish to transfer to a later session must communicate this request to the College up to the end of the business day prior to the start date of the course in which the student is currently enrolled.

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Course Withdrawals/Refunds
To withdraw from a course and receive a refund, notification must be received by the College up to the end of the business day before the session start date.

Students who withdraw from Phase 1 within the timelines stipulated above will be charged an administration fee of $150.00. Students who withdraw from any Registration Education course other than Phase 1 will be charged an administration fee of $100.00. No refunds are given for course materials.

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Examinations
The Phase 1 three-hour examination consists of multiple choice questions reflecting workbook exercises, assignments and required readings. Examinations for all courses subsequent to Phase 1 are of three hours’ duration and consist of essay-style questions similar to workbook exercises and assignments.

Examinations for self-directed students take place at College Examination Centres (see below). Examinations for classroom students take place on the last scheduled day of instruction. A student who does not write the scheduled examination will be given a grade of “0” and the course transcript will reflect “fail”. Students who do not write the scheduled examination or students who do not pass this exam will be given one final opportunity to write the examination.

Examination Room
Entry into an examination room is permitted upon inspection of the student’s current and valid photo identification and confirmation of the student’s name on the examination roster by the test administrator. Entry into an examination room constitutes the start of the examination.

Examination Room—Video Surveillance
For test administration purposes, a closed circuit camera/video recording will be in operation only during the time of an exam. Students are advised of examination room monitoring by way of video surveillance notices which are posted in designated classroom/examination rooms. Please direct questions or concerns about the privacy compliance practices of the OREA Real Estate College to privacy@orea.com.

OREA Real Estate College Examinations
Effective January 1, 2008, all registration education course examinations are  ‘CLOSED BOOK’.  This includes Pre-registration, Articling and Professional Real Estate Brokerage courses.

You may use a financial calculator which does not permit the saving of text material. However, wireless electronic devices such as hand held computers, cellular telephones, dictionaries, translators, personal data assistants, pagers, headsets, any remote communication or photographic device and other electronic organizers which permit the saving of text material are prohibited.

The use of textbooks, reference manuals, encyclopedias, workbooks or loose leaf papers of any kind is prohibited. Entry into an examination room constitutes the start of the examination. Prohibited items listed above, if brought into the examination room constitutes a breach of examination protocol.

In the event such prohibited items are found by the invigilator, he/she is authorized to remove such items. Students who choose not to write the examination in these circumstances will be awarded a mark of zero. A final determination of the status of the completed examination will be made by the College dependent upon the nature of the breach of examination procedures.

Students who fail to observe College Program Standards and are found in violation of examination procedures will be subject to disciplinary action which may include disqualification from College courses and examinations. No appeal is available for discipline imposed as a result of breaches of examination procedures which have been identified in the Student Handbook and on this website.

Students who arrive past the examination start time will not be permitted to write the examination and will forfeit their examination attempt. Students are reminded that photo identification issued by a government agency is required for admission to the examination. The identification must be current and valid and must be identical to the name provided upon enrolment in the course. The College or the testing venue are not responsible for stolen, lost or damaged property.

Examination Centres
Exams are held at the following College Examination Centres across Ontario:

General Rules

• An examination represents 100% of a final mark.
• A final mark of 75% (minimum) must be achieved to successfully complete each course.
• Students are granted two opportunities to write an examination. An examination attempt will be counted where a student writes an examination or fails to attend on a scheduled examination date. If a failing grade is received on the second attempt or a student fails to attend a scheduled second examination attempt, the entire course must be repeated.
• Students are required to select a preferred Examination Centre upon enrollment for the course.
• All examinations are based on a time limit of 3 hours.
• Students who arrive late are not permitted to write an examination. The student automatically forfeits one out of the two opportunities permitted to write the examination.
• Students must present photo identification such as a driver’s licence or passport, and their name must be included on the e-roster to write an examination. There are no exceptions.
• Dates may be cancelled and/or Examination Centres may be closed without notice due to unforeseen circumstances. This will not count as a missed examination opportunity.
• The use of battery-powered portable or laptop computers are only permitted in the classroom for the duration of the course, but prohibited during the examination.
• The examination booklet must remain intact. The staple must not be removed from the examination.
• Completed examinations are the sole property of the College.

Rescheduling Examinations

Grounds For Dismissal From The Test Centre
Anyone who engages in misconduct and/or does not heed the test administrator’s warning to discontinue inappropriate behavior may be dismissed from the test centre and be given a mark of “zero” on the examination. All of the following behaviours are considered to be misconduct:

• Giving or receiving assistance of any kind to/from another student.
• Using any prohibited aids (prohibited aids are any device or material that will be helpful in taking the exam. Examples include dictionaries, conversion tables, notes, wireless electronic devices).
• Attempting to take the exam for someone else.
• Failure to follow testing regulations or the instructions of the test administrator.
• Creating a disturbance of any kind.
• Removing or attempting to remove examination questions and/or responses (in any format) or notes about the exam from the testing room.

Students who are found to be in breach of examination procedures will be subject to disciplinary action. No right of appeal exists for discipline imposed as a result of breaches of examination procedures. The discipline/appeal process is documented and is available from the College.

Identification
The College Program Standards require that your identification (ID) meet all of the criteria listed below. There will be no exceptions to this policy. ID must:

• Be current and valid – it cannot be expired;
• Contain your photo;
• Be issued by a government agency; and
• Be a single document.

Your ID will be inspected prior to the start of the examination. If your ID is determined to be invalid, you will not be admitted to the examination. Use of an invalid ID is considered a violation of the College Program Standards and will result in voiding of examination results.

Marks/Transcripts

• Examination results are processed in sequence and cannot be rushed to facilitate enrollment in another course.
• It takes approximately three weeks to process a transcript.
• Transcripts are posted online and will be accessible by the student through their My Portfolio account.
• Marks will not be provided by telephone or by fax.
• Transcripts will not be sent to a third party unless the student’s written authorization and mailing instructions have been received by the College.

College Program Standards
Candidates are required to read and abide by all applicable College Program Standards. Candidates must abide by the test administrators’ verbal instructions and by the acknowledgement printed on each examination book.

Any violation of the examination rules will result, at the very minimum, in a student’s disqualification from the examination and potentially from the College courses and examinations for a minimum period of one year.

Re-writes

• A student is granted two opportunities to write an examination. If the minimum mark of 75% is not achieved on the first examination attempt, an examination re-write date may be requested and scheduled.
• If a student fails an initial examination, an evaluation sheet will be mailed. An official transcript will be sent to the student’s My Portfolio account. A request for a re-write examination date with the desired Examination Centre location must be made at least seven calendar days before the examination date. There is a $50 non-refundable charge to re-write an examination.
• If a student fails a re-write examination, the entire course must be repeated.

Reviews

• A review with an instructor may be requested only for failed examinations.
• A request for a review must be made to the College. The student will be charged a $50 non-refundable administration fee payable at the time of the request.
• The request must be made to the College within three months of the date of the examination.

Students who request an examination review will be given the opportunity to meet with an instructor. The instructor will provide an overview of curriculum which requires further study, discuss the problem areas and indicate specific course material which must be reviewed to succeed in identified topics. Please be advised that during the exam review session, students will not be provided access to specific examination questions/solutions.

Rush Marking

• Rush marking is available only to students in the Articling Stage whose renewal registration with the Real Estate Council of Ontario is three weeks or less from the examination date.
• Students who wish to have examinations rush marked are asked to contact the College. Requests for rush marking must be made a minimum of seven calendar days prior to the examination date. A non-refundable administration fee of $50 will be processed to facilitate this request.

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General Disclaimer
The College reserves the right to amend course schedules, fees, content, policies, standards, workbooks, encyclopedias, provincial reference manuals, and other reference materials without notice at its sole and absolute discretion. Students may be required at any time to purchase new course materials or incur other expenses during their program, due to such changes.

The College will not be liable whatsoever for any interruption or cancellation of academic activities set forth in this Handbook and any related online or print publications.

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Income Tax Receipts
Important: The Income Tax Act provides that tuition fees do not include any fee or charge levied for property to be acquired by the student. Therefore, course materials are not tax deductible. Income Tax receipts issued by the College show the deductible tuition amount, which does not include the cost of course materials.

The only exception allowed by the Canada Revenue Agency pertains to e-learning/correspondence/CD-ROM courses where the cost of course materials is considered part of the tuition. Therefore, for e-learning/correspondence/CD-ROM courses only, an income tax receipt is issued for the combined costs of tuition and course materials.

• Income tax receipts will be sent to the student’s My Portfolio account.

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‘My Portfolio’ Account
All students are issued a My Portfolio account when enrolling in their first course. The College uses this to communicate with students on academic and administrative matters.

From the home page of this website, click on the My Portfolio button to access the login page.

Student ID/Card No: Enter either the eight-digit number assigned upon enrollment in Course 1 or the 16-digit OREA Card number received on a yellow or blue card.

Password: First time users will be required to reset their password.

The first time you logon to My Portfolio you will see the OREA Real Estate College Declaration which includes College Program Standards. Read completely, and click to Accept or Decline.

Inbox: Logging on to My Portfolio will always take you to the inbox, where any new mail from OREA College is stored. Click on any item you want to read.

Document Centre: Contains every official document about a course. From here you can print:

• Payment receipts for OREA courses.
• Confirmation of enrollment letters.
• Transcripts.
• Tax Receipts.
• Documents requested from OREA.

Course History:  Lists courses in which you are currently enrolled. Access a course by clicking the underlined hyperlink in the course description.

My Info: Shows you your personal information. Information can be updated simply by clicking on the Edit link at the end of the line that you want to change.

My Portfolio is your personal, confidential section of the OREA website that contains information about your courses. It’s the only way to get:

• the confirmation of enrollment letter for any course you take;
• access to online courses;
• confirmation of your exam location and date;
• marks and transcripts upon course completion;
• tax receipts; and
• any other official documents.

My Portfolio—check it frequently. It’s where you keep track of your success.

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Prerequisites
The education prerequisites for each individual course are indicated under specific course descriptions.

Privacy and Personal Information
Privacy Policy:  The OREA Real Estate College complies with the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”). The practices, procedures and policies concerning the collection, use and disclosure of personal information provided to the OREA Real Estate College can be found in the OREA Privacy Policy on this website.

Your Personal Information: The OREA Real Estate College uses the personal information provided verbally or in writing by Students and Members upon application for enrolment into education courses (and which may be provided during the period of enrolment) for the purposes of providing registration education to Students and continuing education to members and to facilitate their membership in RECO.

Updating and Changing your Personal Information: Students are responsible to communicate changes to their personal information to the College. Your contact information may be updated through the My Portfolio account. However, name changes must be made in writing and accompanied by official documentation, such as an affidavit or a notarized photocopy of a marriage certificate.

Your Consent: Your provision of personal information to the College means that you agree and consent to the collection, use and disclosure of your personal information in accordance with the OREA Privacy Policy. If you do not agree, you are requested not to provide personal information to OREA. You may wish to note that, in most instances, information or services can only be offered if you provide personal information to OREA. If you choose not to provide us with any required personal information, OREA may not be able to offer you those products, services or information.

Third Parties: The College may disclose personal information of Members and Students to RECO for educational purposes and may disclose personal information of Members and Students to organizations that perform services on its behalf (such as mailing houses for shipment of educational materials or Member products). Your education information, such as course history and course transcripts, will not be released to a third party, other than to RECO, without your express consent.

Please direct your questions or concerns about the privacy compliance practices of the OREA Real Estate College, to privacy@orea.com.

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RECO Update Courses

• To receive a transcript acknowledging completion of a RECO Real Estate Update course, full attendance is required.
• Students must sign in at the start of the course and sign out at the conclusion. Students are advised to arrive at least 15 minutes early. The class will start promptly.
• Students who arrive late will not receive credit and will have to re-enroll and pay the full fee to repeat the course or be offered a free transfer to an e-learning or correspondence/CD-ROM course.

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Student Identification
A registered student with a student identification number is prohibited from requesting a new registration or profile, either online or by any other methods. Creation of a duplicate registration or profile may result in inaccurate transcript information and a student will be charged an administration fee of $50 by the College to correct the problem.

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Tuition/Other Fees
All fees are subject to change without notice. Individual course fees are listed on course descriptions pages.

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Waiting Lists
If the student attempts to enroll in a specific course and it is full, the student must enroll in another available course. Only then will the student be allowed to be wait-listed for the requested course. If it becomes available, a communication will be sent to the student’s My Portfolio account and if the student wishes to do so, a transfer into the waitlisted course will take place. Additional courses are added continuously throughout the year to accommodate wait-listed students and market demand. However, there is no guarantee that waitlist requests will be accommodated.

For maximum flexibility, students may avail themselves of our self-study learning options.

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