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Get help from Customer Service Centre

February 2017

Get help from Customer Service Centre

January 25, 2017

customer serviceIf you have a question about courses you need to pursue for your real estate career, the Customer Service Centre at the OREA Real Estate College can help.

The centre is a key point of contact to OREA for students. Providing excellent customer service to all members and students is the goal of the centre, no matter what the nature of the inquiry. In 2016, the centre received more than 230,000 calls, an increase of 42 per cent over the previous year. That number does not include the more than 10,000 web chat conversations between Customer Service Representatives (CSRs) and students, up more than 50 per cent over the previous year.

And despite that volume, a survey of callers revealed a high customer satisfaction rate. Ninety per cent of those surveyed rated the customer service department as committed to service excellence, and the college continues to work hard to make that number even higher.

“Helping our students and members is what the Customer Service Centre is all about,” says OREA president Ray Ferris. “The feedback we are getting from you, our members and students, is that our representatives on the phones are consistently professional and helpful, and that’s the level of service we’re aiming to provide to all of our customers, right across the province.”

Callers found that the association’s CSRs are:

Easy to understand 93%
Courteous 92%
Responsive 92%
Professional 91%
Knowledgeable 91%
Friendly 91%
Willing to assist 90%
Careful in listening 89%
Able to resolve issues/questions 89%

For more information, visit the OREA Real Estate College page.

Read the February EDGE
That’s a RAP: New government relations initiative
Legal Beat – If it looks like you’re trading in real estate, you probably are
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Ray Ferris

I wouldn’t have become president of OREA if it wasn’t for the top-notch training developed by OREA’s Centre for Leadership Development.

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