At least one day before your scheduled exam, you are required to complete the onboarding steps (which includes a system compatibility check). This is to make sure you are able to take the exam without issue.
If you have technical problems during your exam itself, inform your proctor immediately, using the private chat window.
If you lose internet access for an extended period during your exam, contact the college as soon as possible for assistance. We will review each case on its own merits.