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Skills Development

Courses and resources to help you advance your career

Sharpen your professional skills by exploring the multitude of resources below. These courses and videos will accelerate your career as a REALTOR® and make you a valuable volunteer in your community.

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Member Courses

Tutorials & Tools

Communicate
Explore videos, podcasts, articles and tools in under this topic
Approaches to Conflict Resolution
approaches to conflict resolution
Leadership is about inspiring and motivating people, and if you’re going to have people around, you’re going to have conflict. In this video interview, Warren Wilson discusses how leaders can respond more thoughtfully to conflict so that they choose the most appropriate approach for each situation.
Delivering Powerful Presentations
delivering powerful presentations
If you feel fear when you make presentations, watch this short video with David Coulombe. David helps people become more powerful presenters through training and coaching. In this interview he focuses on ways to overcome your fear of public speaking so that you can deliver powerful presentations.
Media Interviews with Confidence
handling media interviews with confidence
Going into a media interview soon and feeling squeamish? In this short video interview Lazlo Szabo shares some of the most valuable techniques for getting your message across. He talks about how to prepare your messages and ensure they appear as a sound bite in tomorrow’s newscast or as a quote in tomorrow’s newspaper.
Preparing For Media Interviews
top 3 tips on preparing for media interviews
Tops 3 Tips Video Series - Ken Anderson with Ken Anderson and Associates shares his expertise on preparing for media interviews. This video is part of a series produced by the Ontario Real Estate Association for the many volunteers who serve on committees and boards at our member associations.
Systemizing Your Business
No Procrastination Concept
Have you ever wondered what business would be like if you could click one button and everything would be systemized on its own? Kelley Skar shares how this is possible through new technologies. Skar explains that through innovative programs, REALTORS® can improve efficiency and customer satisfaction.
Approaches to Conflict Resolution
approaches to conflict resolution
Leadership is about inspiring and motivating people, and if you’re going to have people around, you’re going to have conflict. In this video interview, Warren Wilson discusses how leaders can respond more thoughtfully to conflict so that they choose the most appropriate approach for each situation.
Managing the Consumers Journey
With Online Lead Generation becoming ever more sophisticated it’s a really exciting time for Realtors® to look at incorporating new ideas into their business model. Andrew Fogliato shares how understanding a consumer’s journey online and the digital marketing funnel can be beneficial for Realtors.
Preparing For Media Interviews
top 3 tips on preparing for media interviews
Tops 3 Tips Video Series - Ken Anderson with Ken Anderson and Associates shares his expertise on preparing for media interviews. This video is part of a series produced by the Ontario Real Estate Association for the many volunteers who serve on committees and boards at our member associations.
Giving Effective Presentations
top 3 tips on giving effective presentations
Top 3 Tips Video Series - Brin Sharp, with the Intersol Group, shares his top pointers for making successful presentations.
Managing Difficult Conversations
tough talking managing difficult conversations
If you’ve ever said something in anger that you wish you could take back, you’re in good company. Many of us get drawn into conflict and then blunder our way through a difficult conversation, saying things in the heat of the moment that just escalate the tension, according to author and facilitator Mary Byers. In this short interview, Mary discusses how to start and maintain uncomfortable discussions in a way that is non-threatening and leads to better understanding.
Social Media Messages
use social media to get the word out
When you’re trying to get a message out, whether a news item, promotional message or educational piece, social media will undoubtedly play a part in your plan. In this short video interview Ken Anderson from Delta Media shares some valuable tips on how to use social media to help get your message out to the media.
Communicate Using Social Media
Social Media Concept
A short interview with Tod Maffin on the strategic use of social media in business.
Handling a Media Intervew
handling media interviews with confidence
A short interview with Ken Anderson on some of the keys to conducting a successful media interview.
Listening Improves Communication
Listening Ear Icon
A short interview with Lise Hebabi on how to improve your communication through active listening.
Powerful Presentations
top 3 tips on giving effective presentations
A short interview with Bernard Gauthie on how to make your good presentations  great.
Managing Change
Group Of People On Mountain Peak
A short interview with Peggy Grall on what leaders can do to help people work through change to achieve the results they desire.
Managing Conflict
Tug of War Image
A short interview with Warren Wilson on how to foster trust by effectively handling conflict.
Glossary of Common Acronyms
Glossary of Common Acronyms
A list of some of the more common acronyms used in the real estate industry.
Resolving Arguments
Business Woman Pointing to Coworker Who Refuses Task
Learn to communicate effectively to resolve conflicts that stem from difficult behaviour.
Facilitating Blindly
How to facilitate virtual meetings well.
Taking the Plunge
Important questions to consider when deciding to hold virtual meetings.
Troubleshooting the Inevitable
Ways to handle technical and attendee errors during virtual meetings.
Have A Good Meeting
Having A Positive Attitude is Rewarding
Ways to eliminate killer phrases from your vocabulary.


Build Your Team
Explore videos, podcasts, articles and tools in under this topic
Leveraging your Leadership
Leveraging Leadership
A short interview with Jill Birch about a new model of leadership that focuses on creating unity amongst different perspectives.
Working With Change
Working with change not against it
Top 3 Tips Video Series - Alain Rabeau with the Intersol Group shares his top tips on how to manage change.
More Tips on Working With Change
More tips on change
Top 3 Tips Video Series - Alain Rabeua with the Intersol Group shares more of his top tips on managing change.
Creating New Dimensions
Around the Table
A short interview with Dr. Jerry Teplitz on different leadership behaviour styles and ways to adapt your style to others.
Developing Authentic Leaders
Developing Authentic leaders
A short interview with Teal McAteer on a new transformative approach to developing leaders; one that works from the inside out.
Leading With Integrity
Work Life Balance
A short interview with Ennete Pauze on how to align yourself to be authentic in your leadership role.
Succeeding at Succession Planning
staff succession planning
A short interview with Jack Shand on making succession planning an ongoing, proactive and strategic process.
Checklist for Leaders
Checkmark
Assess your leadership skills in the areas of people, strategic, personal and process management.
Checklist To Identify Leaders
Assess how effective you are as a leader and what you can do to improve.
Relationship Tune-up
Ways to eliminate killer phrases from your vocabulary.
Leadership Attributes
Around the Table
A checklist for leaders to identify the characteristics of effective leaders.


Make Nimble Decisions
Explore videos, podcasts, articles and tools in under this topic
Getting Members to Read
31-March-2017
A short interview with Melynn Sight on how to make your communication more relevant to readers.
Have a Good Meeting
having a good meeting
Tips for ensuring that meetings run smoothly and accomplish their objectives.
Virtual Meetings: Facilitating blindly
virtual meetings facilitating blindly
How to facilitate virtual meetings well.
Virtual Meetings: Taking the Plunge
virtual meetings taking the plunge
Important questions to consider when deciding to hold virtual meetings.
Virtual Meetings: Troubleshooting
virtual meetings the inevitable
Ways to handle technical and attendee errors during virtual meetings.


Nail Your Meetings
Explore videos, podcasts, articles and tools in under this topic
Committee Ground Rules
Business Presentation
Sample meeting guidelines that help make committee meetings run smoothly.


Up Your Game
Explore videos, podcasts, articles and tools in under this topic
Consumer Trends You Can Leverage
CREA’s Consumer Insights Report analyzes traffic to Realtor.ca, Canada’s most visited real estate website. In this video, Patrick Pichette presents six important insights that will equip you to better serve today’s consumer.
Effective Leadership
top 3 tips for leaders
Top 3 Tips Video Series - Drew Dudley of Nuance Leadership Development Services shares some of the top things he has learned about being an effective leader.
Emerge Consumer Panel 2015
The Emerge consumer panel is comprised of six buyers, sellers and REALTORS® from the local marketplace. Moderated by John-Ross Parks, their unscripted conversation sheds light on how to make a consumer’s real estate experience positive. The consumers answer questions that touch on what makes or breaks pictures of the house, their preferred method of communication and more.
Form #801 E-Signatures
Form #801 has garnered a lot of discussion and controversy. In this video, Cassandra Agnew Walker will provide the answers to many common questions about Form #801, e-signatures and integrity using forms.
Fire Up Your Brand
As part of OREA’s Emerge Technology conference, educator, speaker and author Debra Trappen discusses how to Fire Up Your Brand! She shares how discovering your values will help improve your personal brand and lead you through a new social media journey.
Five Level Leadership
five level leadership
A short interview with Doug Keeley on how anyone in an organization can be a leader.
How to Achieve Success
how to achieve success
A short interview with Marnie McBean on what she learned about achieving her dreams.
Avoid Making Conflict Worse
how to avoid things that make conflict worse
In this short video interview, Lise Hebabi discusses how we can fall into the trap of creating conflict where none exists. She shares her insights into how to avoid adding our own interpretations onto situations that may prove to be problematic.
Marketing : Beyond Print & MLS
Richard Silver is a seasoned REALTOR® who combines the latest in real estate marketing technology with innovative tactics to succeed in the fiercely competitive Toronto marketplace. In this video, he talks about creative ways of marketing yourself and your hardest to sell properties to get the best results for yourself and your clients.
Lead Generation
Jeff O’Leary is the creator of The Village Guru, a high-profile blog and real estate website aimed to provide a higher level of expertise and service that was lacking in the industry. Jeff shares his online journey, discussing how he built himself online. He shares how he was able to stand out on social media and how all REALTORS® can do the same.
Learning in Thin Air
learning in thin air
A short interview with Scott Kress on some of the lessons he has learned after 25 years of mountain climbing.
Reinventing Your Brand
Kiran Gandhi is a real estate marketing expert who creates high performing businesses using powerful branding strategies. In this video she talks about the elements of a compelling real estate brand,as well as the behind-the-scenes steps involved in building a brand that drives results.
Today's Real Estate Consumer
The Emerge consumer panel brings together buyers, sellers and REALTORS® from the local marketplace for an unscripted conversation about what makes a positive consumer experience. In this video, hear what six consumers from Oakville have to say about the factors that go into choosing a Realtor, the pros and cons of working with Realtors and a lot more.
The Service Mission
the service mission
A short interview with Dr. Chris Bart on how to achieve positive, personalized and memorable customer experiences.
Road Blocks to Going Paperless
John-Ross Parks shares how important it is for REALTORS®  to know that even though going paperless involves a learning curve, and sometimes even necessitates you to educate our brokerages and business partners, the long-term benefits of more time and ease of doing business far outweigh the short-term challenges. Not to mention, it provides you with more options for how to serve your customers – allowing us to cater to even the most tech-savvy client.    
Achieving High Performance
Categorizing Strength and Weakness
A short interview with Sunjay Nath on how individuals and teams can have greater balance and simply live happier.
Emotional Intelligence
emotional intelligence
Wendy Woods, Principal of Watershed Training Solutions and Elaine La Chappelle, Asst. Director of the OREA Centre for Leadership Development talk one-on-one about emotional intelligence. Wendy explains how we can improve our emotional intelligence which in turn will help us be better at communicating with others.
From Ordinary to Extraordinary
from ordinary to extraordinary
A short interview with Yvonne Camus on valuable insights about teamwork, commitment and enthusiasm for life.
Staying Balanced
keeping your head without losing your mind
A short interview with Cathy Shaughnessy on how you can change your behaviours to find a better sense of balance.
An Olympic Champion's Insight
Goals
A short interview with Elizabeth Manley as she gives a behind-the-scenes glimpse into what it takes to make it to the top.
Procrastination Equation
procrastination equation
A short interview with Piers Steel on why we procrastinate and how you can control it.


Volunteer Courses

Tutorials & Tools

Communicate
Explore videos, podcasts, articles and tools in under this topic
Approaches to Conflict Resolution
approaches to conflict resolution
Leadership is about inspiring and motivating people, and if you’re going to have people around, you’re going to have conflict. In this video interview, Warren Wilson discusses how leaders can respond more thoughtfully to conflict so that they choose the most appropriate approach for each situation.
Giving Effective Presentations
top 3 tips on giving effective presentations
Top 3 Tips Video Series - Brin Sharp, with the Intersol Group, shares his top pointers for making successful presentations.
Delivering Powerful Presentations
delivering powerful presentations
If you feel fear when you make presentations, watch this short video with David Coulombe. David helps people become more powerful presenters through training and coaching. In this interview he focuses on ways to overcome your fear of public speaking so that you can deliver powerful presentations.
Media Interviews with Confidence
handling media interviews with confidence
Going into a media interview soon and feeling squeamish? In this short video interview Lazlo Szabo shares some of the most valuable techniques for getting your message across. He talks about how to prepare your messages and ensure they appear as a sound bite in tomorrow’s newscast or as a quote in tomorrow’s newspaper.
Preparing For Media Interviews
top 3 tips on preparing for media interviews
Tops 3 Tips Video Series - Ken Anderson with Ken Anderson and Associates shares his expertise on preparing for media interviews. This video is part of a series produced by the Ontario Real Estate Association for the many volunteers who serve on committees and boards at our member associations.
Managing Difficult Conversations
tough talking managing difficult conversations
If you’ve ever said something in anger that you wish you could take back, you’re in good company. Many of us get drawn into conflict and then blunder our way through a difficult conversation, saying things in the heat of the moment that just escalate the tension, according to author and facilitator Mary Byers. In this short interview, Mary discusses how to start and maintain uncomfortable discussions in a way that is non-threatening and leads to better understanding.
Social Media Messages
use social media to get the word out
When you’re trying to get a message out, whether a news item, promotional message or educational piece, social media will undoubtedly play a part in your plan. In this short video interview Ken Anderson from Delta Media shares some valuable tips on how to use social media to help get your message out to the media.
Communicate Using Social Media
Social Media Concept
A short interview with Tod Maffin on the strategic use of social media in business.
Handling a Media Intervew
handling media interviews with confidence
A short interview with Ken Anderson on some of the keys to conducting a successful media interview.
Listening Improves Communication
Listening Ear Icon
A short interview with Lise Hebabi on how to improve your communication through active listening.
Powerful Presentations
top 3 tips on giving effective presentations
A short interview with Bernard Gauthie on how to make your good presentations  great.
Managing Change
Group Of People On Mountain Peak
A short interview with Peggy Grall on what leaders can do to help people work through change to achieve the results they desire.
Managing Conflict
Tug of War Image
A short interview with Warren Wilson on how to foster trust by effectively handling conflict.
Glossary of Common Acronyms
Glossary of Common Acronyms
A list of some of the more common acronyms used in the real estate industry.
Resolving Arguments
Business Woman Pointing to Coworker Who Refuses Task
Learn to communicate effectively to resolve conflicts that stem from difficult behaviour.
Have A Good Meeting
Having A Positive Attitude is Rewarding
Ways to eliminate killer phrases from your vocabulary.


Build Your Team
Explore videos, podcasts, articles and tools in under this topic
Leveraging your Leadership
Leveraging Leadership
A short interview with Jill Birch about a new model of leadership that focuses on creating unity amongst different perspectives.
Working With Change
Working with change not against it
Top 3 Tips Video Series - Alain Rabeau with the Intersol Group shares his top tips on how to manage change.
More Tips on Working With Change
More tips on change
Top 3 Tips Video Series - Alain Rabeua with the Intersol Group shares more of his top tips on managing change.
Developing Authentic Leaders
Developing Authentic leaders
A short interview with Teal McAteer on a new transformative approach to developing leaders; one that works from the inside out.
Creating New Dimensions
Around the Table
A short interview with Dr. Jerry Teplitz on different leadership behaviour styles and ways to adapt your style to others.
Leading With Integrity
Work Life Balance
A short interview with Ennete Pauze on how to align yourself to be authentic in your leadership role.
Succeeding at Succession Planning
staff succession planning
A short interview with Jack Shand on making succession planning an ongoing, proactive and strategic process.
Checklist for Leaders
Checkmark
Assess your leadership skills in the areas of people, strategic, personal and process management.
A Team Built On Trust
Two Business Woman w/Documents
How to cultivate a great President and Executive Officer working relationship.
Unexpected Staff Interruptions
Find Solution Concept
Important steps for handling unexpected staff changes.
Bullies On the Board
Boss Laying Blame
Good insight as to how to avoid bullying behaviour at the board table.
Focus on Volunteers
Happy Multi Ethnic Volunteers
Learn how to effectively attract and nurture volunteers.
Effective President-EO Relationship
Two Business People High Fiving
Ways to build a strong President and Executive Officer relationship.
Winning EO-President Team
Two Business People Discussing a Document
Ways an executive officers can work effectively with a steady flow of new leaders.
Managing Negative Naysayers
Boss Showing Document to Staff
 Useful tips for handling a team member who exhibit difficult behaviours.
Staff Succession Planning
We Need You Banner
Important steps for handling unexpected staff changes.
Strong Staff-Volunteer Relationship
Happy Multi Ethnic Volunteers
How you can create a good volunteer-staff relationship.
The Staff Liaison
3d Small People Mediator
Ways an executive officers can work effectively with a steady flow of new leaders.
Checklist To Identify Leaders
Checklist Clipboard Icon
Assess how effective you are as a leader and what you can do to improve.
Relationship Tune-up
Business Meeting
Ways to eliminate killer phrases from your vocabulary.
Leadership Attributes
Around the Table
A checklist for leaders to identify the characteristics of effective leaders.
Important Pres. & EO Questions
Clicking on Question or Answer Button
Conduct a complete analysis of your association's communication needs, policies, materials and capabilities.
President and EO Task List
Conduct a complete analysis of your association's communication needs, policies, materials and capabilities.
Splitting Responsibilities
Going Over Every Detail
An activity you can conduct at your association to engage directors and staff in a discussion on roles and responsibilities.


Make Nimble Decisions
Explore videos, podcasts, articles and tools in under this topic
Association Roles
Association Roles
In this video you’ll learn the different roles of association members, leaders and volunteers, and why it’s so important to distinguish those roles.
Committee Terms of Reference
Committee Terms of Reference Video Icon
This video explains how association committees and task forces are defined through their mandate or terms of reference.
Duties of Directors
Duties of directors
In this video you’ll learn about the duties of directors in an association, including: duty of skill, duty of diligence and duty to avoid conflict.
Governance Documents
Governance documents
This video explains the most common documents that govern an association, including letters patent (articles of incorporation), by-laws, strategic plans, and policies.
How Committees Advise the Board
How Committees Advise the Board
This video explains how committees develop their recommendations to an association board of directors.
How Committees Are Structured
How Committees Are Structured Video Icon
In this video you’ll learn about the most common types of association committees in which a volunteer might get involved.
High Performance Membership
The High Performance Membership Organization
Are you striving to achieve the best value for your members? This video might help. Erin Roberts, Partner at Zzeem, discusses how an association can become a High Performance Organization (HPO)( http://www.hpocenter.com/hpo-framework/ ). She shares why it’s so important to apply the principles of an HPO and how this helps an association prepare for success in the future.
What is Good Governance?
Good Governance Meetings
Watch this video to learn how good governance can ensure accountability, fairness and transparency as an association makes decisions on behalf of its members.
Building Better Boards
Building Better Boards
A short interview with Brad Quinn and Linda Moore on how to avoid some common unintentional board problems.
Creating Great Governance
good planning good governance
A short interview with Dr. Chris Bart on how your board can do a better job for your organization.
Good Planning Good Governance
Good planning, good Governance
A short interview with Carolyn Everson on how to improve your strategic planning process and reap the rewards of effective planning.
Nimble Decision Making and interview with Juanita Gledhill
Lessons learned from an Olympic champ
A short interview with Juanita Gledhill on how to overcome barriers to making timely, effective decisions.
Evaluating Your Associations Strategic Planning and Implementation
Operating Plans and resource management
Challenge yourself to think critically about the effectiveness of your strategic planning processes.
Not to Decide is to Decide
not to decide is to decide
A new perspective on making tough decisions.
Operating Plans and Resource Management
Operating Plans and resource management
A project management system created by the Greater Vancouver Real Estate Board.
10 Questions for Board Members
Person Hand Holding Puzzle
This is the tool to keep all the members of a board on track.
Group Decision-Making Tool
Group Decision Making Thumbnail
A step-by-step worksheet to guide group decision making on major planning decisions.
Key Financial Questions for Directors
Chalk Question Marks Above Woman's Head
Questions to ask when discussing financial issues to ensure due diligence and keep the focus on the big picture.


Nail Your Meetings
Explore videos, podcasts, articles and tools in under this topic
Making A Motion (Demo)
Making a Motion Video Thumbnail
This video demonstrates how to make a motion at a board of directors or committee meeting.
The Basics Of Making Motions
Learn the basic steps for making and voting on motions at board of directors or committee meetings.
Your First Committee Meeting
Conducting a meeting
In this video you’ll learn what to expect at your first association committee or task force meeting.
Myths & Parliamentary Procedure
31-March-2017
Setting the record straight on five common misconceptions about board meeting rules.
Rules to Keep Order
Leadership 300
Five rules to keep your meetings in order.
10 Questions Directors Should Ask Themselves
Chalk Question Marks Above Woman's Head
10 Questions Directors Should Ask Themselves while in a board meeting.
Cheat Sheet for Meetings
Cheat Sheet
A great resource to help meeting participants ensure that meetings run smoothly.
Committee Ground Rules
Business Presentation
Sample meeting guidelines that help make committee meetings run smoothly.


Up Your Game
Explore videos, podcasts, articles and tools in under this topic
Effective Leadership
top 3 tips for leaders
Top 3 Tips Video Series - Drew Dudley of Nuance Leadership Development Services shares some of the top things he has learned about being an effective leader.
Five Level Leadership
five level leadership
A short interview with Doug Keeley on how anyone in an organization can be a leader.
How to Achieve Success
how to achieve success
A short interview with Marnie McBean on what she learned about achieving her dreams.
Avoid Making Conflict Worse
how to avoid things that make conflict worse
In this short video interview, Lise Hebabi discusses how we can fall into the trap of creating conflict where none exists. She shares her insights into how to avoid adding our own interpretations onto situations that may prove to be problematic.
Learning in Thin Air
learning in thin air
A short interview with Scott Kress on some of the lessons he has learned after 25 years of mountain climbing.
The Service Mission
the service mission
A short interview with Dr. Chris Bart on how to achieve positive, personalized and memorable customer experiences.
Achieving High Performance
Categorizing Strength and Weakness
A short interview with Sunjay Nath on how individuals and teams can have greater balance and simply live happier.
Emotional Intelligence
emotional intelligence
Wendy Woods, Principal of Watershed Training Solutions and Elaine La Chappelle, Asst. Director of the OREA Centre for Leadership Development talk one-on-one about emotional intelligence. Wendy explains how we can improve our emotional intelligence which in turn will help us be better at communicating with others.
From Ordinary to Extraordinary
from ordinary to extraordinary
A short interview with Yvonne Camus on valuable insights about teamwork, commitment and enthusiasm for life.
Staying Balanced
keeping your head without losing your mind
A short interview with Cathy Shaughnessy on how you can change your behaviours to find a better sense of balance.
An Olympic Champion's Insight
Goals
A short interview with Elizabeth Manley as she gives a behind-the-scenes glimpse into what it takes to make it to the top.
Procrastination Equation
procrastination equation
A short interview with Piers Steel on why we procrastinate and how you can control it.
Leadership For the Future
Business Group
A list of some of the more common acronyms used in the real estate industry.
Board Development Game Plan
New Mindset, New Results Concept
Sound advice on what steps to take to better your board.
Integrating Committees
Business Meeting Close Up
Three 20-minute roundtable exercises for use in committee orientation.
7 Signs of a Productive Association
Five Star Rating
Assess how productive your association is and what you can do to improve.


To MP Survey
OREA Contract