May 4th - 2003

Complaints, Compliance & Discipline (CCD) Statistics

To learn more about CCD process, visit RECO's web site at www.reco.on.ca

Total Complaints 961

Closed due to complainants failure to return permission to share form 200 (21%)

Complaints dismissed by Manager of Complaints, Compliance & Discipline 346 (36%)

Complaints resulting in Administrative Action or Caution 198 (21%)

Other 170 (17%)

Complaints resulting in a Discipline Hearing 47 (5%)

To learn more about CCD process, visit RECO's web site at www.reco.on.ca or request RECO's updated Members' Guide to the CCD Process by calling 416-207-4847 or toll-free at 1-888-296-8755.

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Complaints, Compliance & Discipline (CCD) Statistics Committee volunteers needed

For more information contact

Ontario Real Estate Association

Jean-Adrien Delicano

Manager, Media Relations

JeanAdrienD@orea.com

416-445-9910 ext. 246

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