May 4th - 2003

Complaints, Compliance & Discipline (CCD) Statistics

To learn more about CCD process, visit RECO's web site at www.reco.on.ca

Fiscal 2003 (April 1, 2002 to March 31, 2003)

Total Complaints 961

Number of complaints closed due to complainants failure to return permission to share form: 200 (21%)

Complaints dismissed by Manager of Complaints, Compliance & Discipline: 346 (36%)

Complaints resulting in Administrative Action or Caution: 198 (21%)

Other: 170 (17%)

Complaints resulting in a Discipline Hearing: 47 (5%)

To learn more about CCD process, visit RECO's web site at www.reco.on.ca or request RECO's updated Members' Guide to the CCD Process by calling 416-207-4847 or toll-free at 1-888-296-8755.

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Is home insurance harder to get? Complaints, Compliance & Discipline (CCD) Statistics

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Ontario Real Estate Association

Jean-Adrien Delicano

Manager, Media Relations

JeanAdrienD@orea.com

416-445-9910 ext. 246

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