Office Closure

OREA’s offices will be closed at 12:00 p.m. on Friday, December 9th, 2022. Regular business operations will resume on Monday, December 12th, 2022. Thank you.

Log in as a…



We’ve partnered with CREA to help improve your member experience and give your information the best security possible.

You will be returned to OREA once you have successfully logged in.

Login as a Member

We can help

RECO: Oral promise spurs complaint

March 2017

RECO: Oral promise spurs complaint

February 22, 2017

RECO bannerThe following decision from RECO Discipline and Appeal Hearings has been condensed. All individual and corporate names have been changed.


Greg wanted to sell his house. He listed his property for sale with Bayline Realty, with Abigail as the listing salesperson. At around the same time, Nick and Sue entered into a Buyer Customer Service Agreement with Bayline Realty, represented by Abigail. Also at that time, Greg, Nick and Sue all signed the acknowledgement portion of a Confirmation of Cooperation and Representation form. This form stated that Bayline Realty represented Greg and was providing customer service to Nick and Sue.

Read the March EDGE
Legal Beat: Dispute over nature of payment
Create home ownership affordability task force: OREA to government

The seller and buyers entered into an agreement of purchase and sale. The parties agreed on a price of $805,500. Abigail gave the buyers her word that she would pay them a rebate on terms and conditions. However, she did not put this in writing. The transaction was completed, but Abigail did not pay the couple the rebate. Nick and Sue complained to RECO.


The RECO panel determined that Abigail acted unprofessionally, committed and error and did not provide competent service by failing to put the terms and conditions of her oral promise to the buyers in writing. The panel also stated that she had treated Nick and Sue unfairly and unethically.

The panel ruled that Abigail breached the following sections of the REBBA 2002 Code of Ethics: (3) Fairness, honesty, etc.; (5) Conscientious and competent services, etc.; (38) Error, misrepresentation, fraud, etc.; and (39) Unprofessional conduct etc.


Abigail was order to pay a fine of $2,000 to the Real Estate Council of Ontario. She was also required to enroll in and provide proof of completion of two courses provided by the Real Estate Institute of Canada: the Ethics and Business Practice course and the Legal Issues in Real Estate course. Additionally, upon the completion of these courses, she was required to write an essay reflecting on the lessons she had learned about her responsibilities to clients and customers.

To view the full decision, visit Click on Complaints and Enforcement and scroll to Regulatory Activities and Decisions. You will find the Discipline and Appeals Decisions filed by year. You can find this decision among those dated 2015/12/07.

March EDGE
Download a text-only PDF of the March EDGE
To receive The EDGE direct to your inbox update your details now

Download a Text-only PDF of the March Realtor® Edge Newsletter

Download Now

Don't miss an issue subscribe to the Realtor® Edge Newsletter

Ray Ferris

I wouldn’t have become president of OREA if it wasn’t for the top-notch training developed by OREA’s Centre for Leadership Development.

More March Realtor® Edge Articles


Greener fields? The challenges of rural real estate

Working in rural real estate does not always mean greener pastures. Three Ontario REALTORS® discuss the challenges of rural and recreational real estate.

Read More

Seven ways to handle stress

Real estate can be a stressful career. Here are seven tips to handle a stressful day.

Read More

Forms to help your daily trading: Join seminar

To learn more about the real estate forms that can help you in your day-to-day trading, sign up for an OREA web seminar (webinar).

Read More
To MP Survey
OREA Contract